We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rossrare.com. Please note that returns will need to be sent to the following address: 22 Vijay Nagar 2, Jagatpura, Jaipur Rajasthan 302017
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rossrare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rossrare.com.

Return & Refund Policy

At ROSSRARE, we are committed to delivering premium-quality fashion products. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is unused, unwashed, and unworn.

• All original tags, labels, and packaging are intact.

• The item is in its original condition without any damage caused after delivery.

• A valid proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during clearance, sale, or promotional events.

• Customized or personalized products.

• Gift cards.

• Items damaged due to misuse, improper handling, or normal wear and tear.

• Products returned without original tags or packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Order Number

• Clear photos of the product

• Photos of the packaging

• A brief description of the issue

After verification, we will arrange a replacement or issue a full refund at no additional cost.

Exchange Policy

We offer size exchanges subject to product availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested size is unavailable, a store credit or refund may be offered at our discretion.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed within 5–7 business days.

The refund will be credited to the original payment method used during purchase.

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Return Shipping

• For defective, damaged, or incorrect products, return shipping charges will be borne by ROSSRARE.

• For customer-initiated returns (such as size issues or change of preference), return shipping charges may be deducted from the refund amount.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For return, exchange, or refund assistance, please contact our customer support team:

Email: support@rossrare.com

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rossrare.com. Please note that returns will need to be sent to the following address: 22 Vijay Nagar 2, Jagatpura, Jaipur Rajasthan 302017

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rossrare.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rossrare.com.